Guarantee
Shower Enclosures, Glass Walls and Doors
All shower enclosures, glass walls and doors are covered by a 20-year warranty, except for products in the Classic and Lite ranges, which are covered by a five (5) year warranty. The warranty applies to the mechanical components of the products and covers, for example, breakage of roller mechanisms, hinges and support bars during normal domestic use, provided that the product has been installed in accordance with the installation instructions and used and maintained in accordance with the operating and maintenance instructions. The warranty does not cover cracks in glass or metal components, scratches or normal wear and tear. The warranty also excludes wear of consumable parts, such as bottom seals, magnetic seals and self-centring hinge components, as well as wear of surface treatments, including limescale-repellent coatings.
Breakage of Tempered Glass
In exceptional circumstances, tempered glass may break even when no external force is acting on it at the time of breakage. Such breakage may be caused, for example, by damage sustained during transportation or a defect in the glass tempering process. Breakage resulting from such causes typically occurs when the product is first put into use or shortly thereafter. The warranty also covers glass breakage occurring without any apparent external cause, provided that the breakage occurs within four (4) weeks of the product's delivery date. Glass breakage occurring after this period is not covered by this specific warranty provision.
All shower enclosures, glass walls and doors are covered by a 20-year warranty, except for products in the Classic and Lite ranges, which are covered by a five (5) year warranty. The warranty applies to the mechanical components of the products and covers, for example, breakage of roller mechanisms, hinges and support bars during normal domestic use, provided that the product has been installed in accordance with the installation instructions and used and maintained in accordance with the operating and maintenance instructions. The warranty does not cover cracks in glass or metal components, scratches or normal wear and tear. The warranty also excludes wear of consumable parts, such as bottom seals, magnetic seals and self-centring hinge components, as well as wear of surface treatments, including limescale-repellent coatings.
Breakage of Tempered Glass
In exceptional circumstances, tempered glass may break even when no external force is acting on it at the time of breakage. Such breakage may be caused, for example, by damage sustained during transportation or a defect in the glass tempering process. Breakage resulting from such causes typically occurs when the product is first put into use or shortly thereafter. The warranty also covers glass breakage occurring without any apparent external cause, provided that the breakage occurs within four (4) weeks of the product's delivery date. Glass breakage occurring after this period is not covered by this specific warranty provision.
Bathroom Furniture and Mirror Cabinets
All bathroom furniture and mirror cabinets are covered by a five (5) year warranty. The warranty covers breakage and premature wear of mechanical components, such as drawer opening mechanisms and mirror cabinet door hinges, during normal domestic use, provided that the products have been used and maintained in accordance with the instructions. Bathroom furniture must be protected from direct shower water, for example by using a shower screen. Water splashes and running water must be wiped off the surfaces of the products. The warranty does not cover moisture damage or surface damage resulting from inadequate protection or failure to dry the surfaces properly. Electrical components are covered by a two (2) year warranty.
All bathroom furniture and mirror cabinets are covered by a five (5) year warranty. The warranty covers breakage and premature wear of mechanical components, such as drawer opening mechanisms and mirror cabinet door hinges, during normal domestic use, provided that the products have been used and maintained in accordance with the instructions. Bathroom furniture must be protected from direct shower water, for example by using a shower screen. Water splashes and running water must be wiped off the surfaces of the products. The warranty does not cover moisture damage or surface damage resulting from inadequate protection or failure to dry the surfaces properly. Electrical components are covered by a two (2) year warranty.
General Warranty Terms
The product must be inspected before installation. Products with visible defects or damage must not be installed, and any such defects must be reported to the seller before installation. The warranty applies only to products that have been used exclusively for private domestic purposes. The warranty applies to the original owner of the product and is not transferable to subsequent owners. An exception applies to residential properties transferred by construction companies. The warranty does not cover costs associated with repair or replacement work or any indirect or consequential damages. Proof of warranty eligibility must be provided in the form of a purchase receipt, proof of purchase or order confirmation.
Statutory Consumer Rights
This warranty is a voluntary additional benefit and does not limit the seller's statutory liability for defects or any other statutory rights of the consumer. Statutory liability may apply even if a defect or damage is not covered by this warranty or if the warranty period has expired.
The product must be inspected before installation. Products with visible defects or damage must not be installed, and any such defects must be reported to the seller before installation. The warranty applies only to products that have been used exclusively for private domestic purposes. The warranty applies to the original owner of the product and is not transferable to subsequent owners. An exception applies to residential properties transferred by construction companies. The warranty does not cover costs associated with repair or replacement work or any indirect or consequential damages. Proof of warranty eligibility must be provided in the form of a purchase receipt, proof of purchase or order confirmation.
Statutory Consumer Rights
This warranty is a voluntary additional benefit and does not limit the seller's statutory liability for defects or any other statutory rights of the consumer. Statutory liability may apply even if a defect or damage is not covered by this warranty or if the warranty period has expired.
